Refund Policy

Our refund policy is valid for 14 days. If more than 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be returned in its original packaging.

Certain types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Certain health and personal care products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase directly back to the manufacturer.

In certain situations, only partial refunds may be granted, where applicable:

• Books with obvious signs of use
• CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
• Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to an error on our part
• Any item returned more than 30 days after delivery

Refunds

Once your return has been received and inspected, we will send you an email confirming that we have received your returned item.

We will also notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed and the corresponding amount will automatically be credited to your original payment method within a certain number of business days.

Late or Missing Refunds

If you have not yet received your refund, please check your bank account first.

Then contact your credit or debit card provider, as it may take some time before your refund is officially processed.

Next, contact your bank. Processing times may apply before a refund appears in your account.

If you have completed all of these steps and still have not received your refund, please contact us at:

(INSERT YOUR EMAIL ADDRESS HERE)

Sale Items

Only regular-priced items are eligible for a refund. Unfortunately, sale or promotional items cannot be refunded, where permitted by applicable law.

Exchanges

We only replace items if they are defective or damaged.

If you need to exchange an item for the same product, please contact us by email using the contact details provided on our website.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return.

Once the returned item has been received, a gift voucher will be issued to you.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to their own address before giving it to you, the refund will be issued to the gift giver, who will therefore be notified of the return.

Return Shipping

You are responsible for paying the shipping costs associated with returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund where applicable.

Depending on where you live, the time required for an exchanged product to reach you may vary.

If you are returning an item worth more than AED 250, we recommend using a trackable shipping service or purchasing shipping insurance.

We cannot guarantee that we will receive your returned item.